There's more to running a successful platform than uptime. Whether you're running a large OpenStack cloud, Kubernetes cluster, or internal development platform, you must also engage your end users to understand their perspective and coach them through paradigm shifts and best practices.

After many years managing IaaS and PaaS platforms at SendGrid and Go Daddy, some common themes emerged for me around how to make the *aaS a success. Early design decisions have long term impacts, so it's important to think through those ahead of time. And you need open communication with your end users to ensure you're on the same page.

I've fallen into many platform pitfalls in the past, and I don't want you to experience that pain, too. I'll share some technical and non-technical tips to make your platform a success, and to make your end users your biggest fans.

The videos from the Summit keynotes are now available!

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